Two counties in northern Michigan have encountered a hurdle in their partnership to merge central dispatching services.
The counties of Roscommon and Crawford have maintained this partnership for more than five years and planned to formally merge their departments in January 2022.
“The simple fact that we could combine our operations would save money and would be able to provide the same or better level of service to both counties with less money,” said Vance Stringham, director of the County Roscommon Central Expedition.
This partnership includes sharing services, including central dispatch software.
“The software server is located in ‘County Roscommon,’ Crawford County Sheriff Shawn Kraycs said. “We would have a part of that server that would contain all of our information and would be directly linked to the software company. “
The two counties have encountered a barrier with the company that owns this server.
“There was a technical project and the vendor was unable to deliver a working solution within the time frame set by the vendor,” Stringham said. “Roscommon decided to put the brakes on, and that’s where it all started.”
Sheriff Kraycs believes there should have been more communication between the counties and the technology provider about this project.
“We’re in a relationship with a tech company that, if we move away from that relationship, we already have money invested,” he said. “Until we can fix some issues with the technology, we will continue on a wait-and-see pattern.”
Now they are working with the company and with each other to put their partnership back together.
“The seller has to have the ability to get it right,” Stringham said. “I am waiting to see what they have to offer to move this file forward. If so, we’ll be happy to continue with the project, but we need to see what the vendor is willing to do about it.
Sheriff Kraycs said he and Stringham wanted to make this partnership work.
“We don’t want to point fingers at each other either, and we don’t want to muddy the waters at all to make anyone believe that there is a relationship that just went wrong here,” he said. he declares. “We definitely get along, but at this point neither of us really understand, I think, how it’s going to play out with the software company.”