Pasadena Police Department replaces 11-year-old system to improve dispatch and record-keeping capabilities – Pasadena Now

Lt. Chris Sharma uses the new Computer Aided Dispatch software. [Photo courtesy Pasadena Police Dept.]

The Pasadena Police Department recently installed new computer systems as part of the department’s ongoing Computer-Assisted Dispatch Records Management System (CAD-RMS) upgrade, the acting commander confirmed. Marcia Taglioretti.

“A CAD RMS system is the backbone of PPD’s day-to-day operations. We wouldn’t be able to operate effectively without it,” Taglioretti said.

According to a report from the police department sent to the public safety committee in 2020, the department relies on the CAD system for the management of emergency responders, all police resources in the field and all calls for service. .

It relies on RMS for the creation, storage and administration of official police records, such as crime reports, investigation reports, court documents and criminal history.

These systems are used for prison booking records and prisoner management, asset and evidence inventory management, crime analysis, and case management for detectives.

In 2020, City Council approved a $3.6 million contract with Versaterm, Inc., of Ottawa, Canada, to upgrade the CAD-RMS to improve dispatch and holding capabilities Department records.

The new systems replaced systems provided by West Covina Services Group that Pasadena had been using for more than 10 years.

According to Taglioretti, in addition to the CAD-RMS upgrade, the Department’s computers have also been upgraded.

Additionally, new computers have been added to the substations for user access.

Taglioretti said the ministry encountered challenges when implementing these new technologies.

“A major challenge for Pasadena is changing our internal report writing process. We have moved from pen and paper reporting to a contemporary report writing system. Many of our paper forms are not integrated with the Versaterm system. These forms should be completed outside of the Versaterm system, scanned, and attached to the General Violation Report on the Versaterm system,” Taglioretti said.

“Changes to internal operations to ensure workflow is not disrupted is also a challenge.”

The move to the new system has allowed the Department to review all processes within the Department, including some processes that have been in place for decades.

“We were able to research if they were still needed and make adjustments,” Taglioretti said.

According to the contract awarded to Versaterm, Inc. for the CAD-RMS upgrade, $1 million will be utilized in the first year of contract implementation, $855,670 will be utilized in 2022, and $484,435 will be utilized annually for the next three years beginning in 2023 for ongoing licensing, maintenance and support services.

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