Kingman Dispatch Center Releases 2021 Annual
Statistical review of complaints and investigations
KINGMAN, Arizona – The City of Kingman Communications (Dispatch) Center compiles annual statistical summaries of internal affairs complaints and investigations. These statistics are made available to the public and to agency employees in the form of the attached 2021 Annual Statistical Summary. This is part of maintaining the national accreditation of the Commission on Accreditation for Law Enforcement Agencies, Inc. (CALEA??).
To put the statistics in the report into context, the Kingman Communications Center handles more than 135,000 phone calls, resulting in almost 60,000 service calls. The 31 complaints in the attached summary represent 0.02% of phone calls and 0.05% of service calls.
Kingman Fire Chief Jake Rhoades said, âLess than 1% of all interactions result in a complaint. This certainly indicates the highest levels of professionalism, customer service and operational excellence displayed by our team, and we are currently looking for more talent to join this team.
The Kingman 911 Communications Center provides communications services through an Intergovernmental Agreement (IGA) with the following agencies:
Complaints are received by supervisors of citizen communication centers via SPIDR Tech surveys and from stakeholders via [emailÂ protected] and stakeholder meetings. Each complaint is investigated by the receiving supervisor and all information is entered into Guardian Tracking to facilitate a conversation with the affected employee in support of our continuous improvement process. Feedback is also provided to the person or organization making the complaint upon request.
If anyone is looking for a career in the public service as a lifeline for our community first responders, look no further than the Kingman Telecommunications Center. Please direct questions to Kingman Communications Center Director Deann MacLeod at [emailÂ protected].