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Healthcare Powerhouse to expand product offering and uncover deeper insights for customers with Forsta’s Human Experience (HX) technology
BOSTON & LONDON & OSLO, Norway — Press Ganey, a renowned leader in patient, member, employee and consumer experience across the healthcare ecosystem, today announced plans to acquire Forsta, a leading global provider of customer experience and market research technology. Forsta named a Leader in the 2021 Gartner® Magic Quadrant™ for Voice of the Customer. The transaction is expected to close in the first or second calendar quarter of 2022 and is subject to regulatory approvals and other customary closing conditions.
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“This alliance propels Press Ganey into a new future. Our unparalleled excellence in healthcare consulting, along with our proprietary data and analytics, will soon be infused with even more innovation and speed through the world-class experience and research technology platform of Forsta,” said Patrick T. Ryan, President and CEO of Press Ganey. “I am delighted to welcome Forsta to the Press Ganey family. It’s a huge step forward in helping our customers do their jobs better every day.
This association advances Press Ganey on the path of integrating cutting-edge human-centered technology into its renowned thought leadership and management expertise in healthcare. Press Ganey customers will have access to an even more powerful suite of customer experience (CX), employee experience (EX) and market research (MR) technology options on Forsta’s comprehensive platform. Forsta also brings deep knowledge across a number of verticals, such as retail, financial services, travel and hospitality, technology, entertainment and consumer goods. The company works with world-renowned brands including Avon, Best Buy, Canon, eBay, Heathrow Airport and Mars, Inc.
For Forsta, the association with Press Ganey, a pioneer in healthcare performance improvement, provides new access to investment, growth opportunities and deep experience in consulting and change management in the complex healthcare ecosystem. Press Ganey gives Forsta the means to continue to innovate, at an accelerated pace. And Press Ganey’s benchmark CX and EX capabilities in healthcare will equip Forsta with decades of expertise in this vertical.
“Press Ganey was the first company to truly recognize and respond to the importance of the patient experience, and the company continues to be at the forefront of innovation in this area. I am thrilled to partner with such a forward-thinking and highly respected company, and look forward to seeing the benefits this investment will bring to our customers,” said Kyle Ferguson, CEO of Forsta.
Together, Press Ganey and Forsta serve the experience and information needs of millions of organizations:
- 100% of US News and World Report Best Hospital and Best Children’s Hospital honor roll recipients use Press Ganey.
- Press Ganey manages approximately 476 million patient engagements each year.
- Forsta’s HX (Human Experience) platform serves more than 5,000 customers in more than 100 countries around the world.
- Forsta supports 9 of the top 10 market research agencies worldwide.
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“This decision is the culmination of Press Ganey’s investments to not only be leaders in the healthcare industry, but also to be at the forefront of experience technology. Forsta’s HX platform will allow Press Ganey to take a leap forward in our technology solutions for our customers,” said Darren Dworkin, Chief Strategy Officer, Press Ganey. “Together, the next generation of patient and customer experiences will be better, deeper, and truly human-centered.”
About Ganey Press
Press Ganey invented the healthcare performance improvement movement in 35 years There are. Today, it offers an integrated suite of solutions that address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 41,000 health establishments in its mission to reduce the suffering of patients and enhance the value of caregivers resilience to improve the overall safety, quality and experience of care.
Forsta is an experience and research technology platform that collects and analyzes data, and translates findings into shareable actions to inform decision-making and drive growth. Forsta’s technology is designed to discover, analyze and share intelligent information full of action potential, and help organizations better understand the human experiences of their audiences.
Ty Fiesel (MP&F)
+1 615 259 4000
Forsta – United States
Global Communications Director
Forsta – EU and UK
+44 7884 187 074